Resolved: Opening a PMR for CL - RDi 9.1 the site shows me as "Unentitled"

[Jim Essinger <dilbernator@xxxxxxxxx>]

For the archives:

Resolution 1)  I finally found where to go and get my IBM profile fixed for
customer numbers.  If you have this issue try emailing to srhelp@xxxxxxxxxx
for registration issues.  They fixed me up so I could submit PMRs correctly.

Resolution 2)  My CL was slow responding because the logging level was too
high.  When I changed the logging level back to Errors Only, the issue went
away.  Thanks Mike for finding this!  The setting for logging is found in
Remote Systems > Logging in preferences.

Jim Essinger
Western Power Sports
Boise Idaho



On Wed, Jun 4, 2014 at 9:23 AM, Jim Essinger <dilbernator@xxxxxxxxx> wrote:

> I am trying to open a PMR on RDi9.1 as the "Show Block Nesting" in a CL
> program is unusably slow. When I right click on a line and select Source >
> Show Block Nesting (or Ctl+Shift+o) the RDi 9.1 version goes stops
> responding for a long wait time.  Eventually it comes back and shows me the
> block nesting.  I went back to RDi 9.0 and it does the same thing.  When I
> went back another release to 8.5.1 the response by RDp was very quick.
>
> So when trying to open a PMR the New Service Request shows my IBM profiles
> not being entitled for RDi9.1. How do I become entitled for this?  I used
> the same IBM profile for downloading PTFs and trial installs of RDi.
>
> How do I get entitled for those products on my IBM profile?
>
> Jim Essinger
> Western Power Sports
> Boise Idaho