Resolved: Opening a PMR for CL - RDi 9.1 the site shows me as "Unentitled"

For the archives:

Resolution 1) I finally found where to go and get my IBM profile fixed for
customer numbers. If you have this issue try emailing to srhelp@xxxxxxxxxx
for registration issues. They fixed me up so I could submit PMRs correctly.

Resolution 2) My CL was slow responding because the logging level was too
high. When I changed the logging level back to Errors Only, the issue went
away. Thanks Mike for finding this! The setting for logging is found in
Remote Systems > Logging in preferences.

Jim Essinger
Western Power Sports
Boise Idaho



On Wed, Jun 4, 2014 at 9:23 AM, Jim Essinger <dilbernator@xxxxxxxxx> wrote:

I am trying to open a PMR on RDi9.1 as the "Show Block Nesting" in a CL
program is unusably slow. When I right click on a line and select Source >
Show Block Nesting (or Ctl+Shift+o) the RDi 9.1 version goes stops
responding for a long wait time. Eventually it comes back and shows me the
block nesting. I went back to RDi 9.0 and it does the same thing. When I
went back another release to 8.5.1 the response by RDp was very quick.

So when trying to open a PMR the New Service Request shows my IBM profiles
not being entitled for RDi9.1. How do I become entitled for this? I used
the same IBM profile for downloading PTFs and trial installs of RDi.

How do I get entitled for those products on my IBM profile?

Jim Essinger
Western Power Sports
Boise Idaho