Re: COBOL Outline (was RD Power 8.5.1 fixpack now available)

You are doing it the correct way. If you submit the Service Request (SR)
(AKA APAR) ignoring the "not entitled" warning, then the SR will be
submitted. I did this recently (last week), and within the same day I
received a call from IBM asking about my license and entitlement. I was
quite surprised by the quick response. In our situation we have the wrong
customer number assigned to our RDP purchase which is why we are not
considered entitled, but I cleared this up the IBMer on the phone.

Paul

-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx] On
Behalf Of MichaelQuigley@xxxxxxxxxx
Sent: Wednesday, November 28, 2012 2:35 PM
To: wdsci-l@xxxxxxxxxxxx
Subject: Re: [WDSCI-L] COBOL Outline (was RD Power 8.5.1 fixpack now
available)

Hi Rick (or anyone),

What's the proper way to open an APAR? We obtained the license keys for the
software with 12 months maintenance in July or August. But if I go to the
support website and try to enter a service request (SR), it tells me I'm not
entitled--that I can continue, but it processing the SR will be delayed.

Thanks,
Michael

wdsci-l-bounces@xxxxxxxxxxxx wrote on 11/28/2012 01:00:04 PM:

----- Message from Rick Sawyer <rlsawyer@xxxxxxxxxx> on Wed, 28 Nov
2012 11:32:35 -0500 -----

To:

Rational Developer for IBM i / Websphere Development Studio Client for
System i & iSeries <wdsci-l@xxxxxxxxxxxx>

Subject:

Re: [WDSCI-L] RD Power 8.5.1 fixpack now available!

Hi Michael,

Glad to see you are finding the new COBOL outline interesting. I
was

able

to reproduce your issue with the outline only being shown for the

first

Lpex view, rather than the active Lpex view. I will look into this.

Can

you open an APAR for this?

Thanks,

Rick Sawyer
Rational Developer for Power
IBM Software Group, Rational

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