Re: Getting information is impossible

["Mark Allen" <scprideandms@xxxxxxxxx>]

I'd settle for getting an ANSWER from FRIGGIN Anyone on what I have to do
(even sacrificing goats) to get WDSC V7.0,

On 6/29/07, Shannon ODonnell <sodonnell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
> That's pretty funny Joe!  Sad, but funny.
>
> -----Original Message-----
> From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
> On
> Behalf Of Joe Pluta
> Sent: Friday, June 29, 2007 11:23 AM
> To: 'Websphere Development Studio Client for iSeries'
> Subject: [WDSCI-L] Getting information is impossible
>
> Unbelievable.  I tried to get information on the stupid debugger.  All I
> wanted was to talk to someone who could tell me whether the script
> debugger
> is still available in WDSC.  Took me 15 minutes to get no answer
> whatsoever:
>
>
> Start: Call 1-800-IBM-4YOU.  (ON HOLD)
>
> 01:30: Talk to the primary offshore call center.  She spends the next
> couple
> of minutes asking me about my business, trying to get a passport advantage
> number, a customer number, and so on.  I tell her I just want information.
>
> 04:00: Finally get a chance to get transferred to another number. (ONHOLD)
>
> 07:00: A semi-connection (I can barely hear) and then dropped.  She tries
> again.  (ONHOLD)
>
> 08:30: I get to Passport Advantage.  I have to re-explain my request.
> Passport advantage person tells me she is not technical and will switch me
> to Rational.
>
> 10:00: Asks me questions (all of which I answered for the original person)
> to determine my representative and then puts me...  (ONHOLD)
>
> 11:30: Tells me I'm being switched to Todd Paris, my regional
> representative.  (ONHOLD)
>
> 13:00: Get Todd's voicemail.  Try to get out of voicemail and talk to a
> real
> person.  No luck.  Get disconnected from Todd's voicemail.
>
> 13:30: Get prompted for survey.  I am quite ready to take the [CENSORED]
> survey.  Automated system asks me if I talked to one person or many.  I
> answer "2 or more" and am told that "this is a random survey" and that I
> wasn't selected.
>
>
> Well, there's a way to keep your complaint level down.  Be sure that
> anyone
> who is shuffled to multiple people doesn't get to take the survey <grin>.
>
>
> Anyway, there's a waste of 15 minutes of my life (and then 10 more writing
> it up here).  It shouldn't require three people to get me to an voicemail
> hellhole for a product question.  As people have noted in the past, it's
> like IBM doesn't want to sell anything.  In fact, if the person's name had
> been Tom Paris rather than Todd I'd be sure that they were just yanking my
> chain (Tom is the dashing but impetuous pilot on Star Trek: Voyager).
>
> Joe
>
>
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