Re: Debugging in WDSCi...

I know this thread is a little stale, but I've been away from the office 
and then a little busy catching up with things.  It's just this kind of 
response from SupportLine is not acceptable.  The folks on SupportLine 
need to adopt the attitude of the great people in Toronto who develop and 
package this product (WDSC).

I've had similar responses from SupportLine.  The IBMers always make you 
feel like it's not their responsibility to follow through with the 
question or problem.  My problem with that attitude is that it is their 
responsibility--that's what we pay for in our support contracts.  I'm at 
the point where I'll ask to speak to a supervisor or have the PMR 
escalated.  I have fallen prey to the 'well, you can do this to get around 
it' SupportLine response, but I'm not going to accept that anymore and I 
don't think you should have to either accept that kind of answer 
either---it's lame.  If you can't get anywhere try the contact e-mail at: 
http://www.ibm.com/scripts/contact/contact/us/en  There's a box to check 
for 'Is this a complaint'.

Okay, there's my two cents worth.

wdsci-l-bounces@xxxxxxxxxxxx wrote on 12/23/2006 01:00:04 PM:

date: Fri, 22 Dec 2006 13:43:26 -0600
from: "Turnidge, Dave" <DTurnidge@xxxxxxxxxxxxxxxxxxxx>
subject: [WDSCI-L] Debugging in WDSCi...

I just had a very uncomfortable experience. I've been attempting to work
myself through the maze that is WDSCi, and specifically the debugging
part. I got it working on one connection, but decided to put some
excitement in my life and create another connection for a different
program change.

I flat out couldn't get it to cooperate. SO, I called IBM-SERV to get
help on WDSCi Debugging. The guy I talked to obviously didn't know
anything about it. He called back today to see if I had made any headway
after reading the tutorial. I told him no. He said that the "people on
his team" preferred the iNav GUI Debugger.

THAT'S a LITTLE frustrating. WDSCi is (if I understand correctly) where
IBM wants us to go, and yet their own "Support Family" doesn't use it or
like it.

So, is there a number OUTSIDE of IBM-SERV where we can get some help
from someone who KNOWS about WDSCi? Or, is there a person at IBM-SERV
that we could ask for? 

Suggestions anyone?

Dave