Re: reporting bugs

Hey Adam,

When you follow official IBM support channels, you are entitled to a
certain level/speed of response.  You are also entitled to negotiate when a
fix will be provided.
When you post a bug on the mailing list, you do so with the knowledge that
IBMers read posts in their "spare time" and so may not respond promptly or
at all. (Sometimes it takes me several months to clear my backlog of
investigations - and as a matter of fact, right now, my inbox is full of
TODOs from you guys).

I humbly suggest that you make your own decision on what you prefer, but
that you don't do both routes for the same problem, as that tends to only
confuse the situation and slow down any response.

Thanks!

Violaine Batthish
WebSphere Development Studio Client, IBM Toronto Lab



wdsci-l-bounces@xxxxxxxxxxxx wrote on 10/27/2006 12:03:53 PM:

This thread brings up a question for the WDSC team.  If we find specific
problems as the other two poster in this thread have done, is it best to
report them here, call software support (assuming a support contract), or

both?  What makes your lives easier?  The more accurately we report bugs,

and the more easily you can track them, the better it will be for
everyone.

Adam