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Should I not open up a pmr, and submit a request via this list, at the same time? The last time the gent working the pmr was upset that I got such a nice response via the list. He said something like he didn't want to be put out of a job. I don't mind submitting pmr's - I do it all the time. But I like using this list too. Feel free to reply off list if the situation is getting bad. And knowing IBM, if the situation is getting that bad it would require a non IBM email account from an offsite location without keystroke recording. Rob Berendt
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