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Eric,
The installer produces some log files in "c:\program files\ibm\kcl".
Pls send me by attachment the logs "WDSC_999.log" and we can start from
there.
Regards,
Harold Briscoe
Internet: briscoe@xxxxxxxxxx
tel: (905) 413-2473 fax: (905) 413-4850
Mail: D1/JBN/8200/MKM
----- Forwarded by Harold Briscoe/Toronto/IBM on 05/08/2003 11:27 AM -----
Howard Lau
To: Harold
Briscoe/Toronto/IBM@xxxxx
05/08/2003 09:22 cc: Paul
Kao/Toronto/IBM@xxxxx
AM From: Howard
Lau/Toronto/IBM@xxxxx
Subject: Fw: [WDSCI-L] V5
Install Failure
Hi Harold,
Please help customer to take a look his problem. Start with
getting log files.
Howard Lau
WebSphere Development Studio Client for iSeries Install Team
IBM Toronto Lab
Phone: 905-413-2828, Tie Line: 969-2828
E-mail: howardl@xxxxxxxxxx
Notes ID: Howard Lau/Toronto/IBM
----- Forwarded by Howard Lau/Toronto/IBM on 05/08/2003 09:19 AM -----
"Bennion, Eric D.
(Artco)" To:
"'wdsci-l@xxxxxxxxxxxx'"
<EDBennion@xxxxxx <wdsci-l@xxxxxxxxxxxx>
zgate.com> cc:
Sent by: Subject: [WDSCI-L] V5 Install
Failure
wdsci-l-bounces@x
idrange.com
05/07/2003 05:33
PM
Please respond to
Websphere
Development
Studio Client for
iSeries
I have experienced the same problem as Samuel Lennon when I tried to
install
V5 on my system. I didn't have any projects to back up so I uninstalled V4
and rebooted before attempting V5 I experience the same problems with
changing the disks and I solved that problem by finding a DVD and copying
the entire disk to our network. Again I uninstalled all of what was
installed of V5 and then tried the DVD install. The install seemed to run
smoothly after that until it came to the part where it wanted to install
the
plugins. It popped a message up on my screen that said:
InstallShield
Command line parameters:
/L language ID
/S Hide initialization dialog. For silent mode use: /S
/v /qn
/V parametersto MsiExec.exe
/UA<url to MsiA.exe>
/UW<url to InstMsiW.exe>
/UM<url to msi package>
I clicked O.K. only to have it tell me that there was an Internal Error and
to try the Repair function to fix the problem. I clicked O.K. and had to
reboot. I tried the Repair function and the same messages came up. I did
a
little research from the help files included and found the log file from my
installation and it said the following:
=====================================================
07/05/2003 - 11:02:01
11:02:01 - Start install process ...
11:02:01 - remove products
11:02:01 - Begin launch License
11:02:29 - ERR: LaunchProcessAndWait(MsiExec.exe
/i{543C369C-5E97-4625-8229-F1D256CD5676} REBOOT="ReallySuppress" /l*v
C:\PROGRA~1\IBM\KCL\wdscrlic.log) failed. iRC = 1602
11:02:29 - start reboot process
11:02:35 - start reboot process
One more item: I experienced this last problem the first time around when I
tried installing V5 from the CD's.
Any suggestions as to why it is doing this I would greatly appreciate it.
Thanks,
Eric Bennion
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