RE: A/R customer balance -- SYSTEM21

Richard,        
        Couldn't agree with you more...  We had a situation here... When I
came in the out of balance between the SLP files were huge... Come to find
out the problems were caused by doing incorrect fixes to sessions that had
problems due from disconnects/power outages and such..  In some cases the
fixes were being done by DFU's...  We had to go back 4 years in some cases
to correct the sessions(doing correction on the SLP20).  My point is that
while doing a DFU might fix the current period problem more than likely it
will come back to get you in later periods....

On the earlier question about archived files and the rebuild...  11/ARU has
a starting period.. which should be used...

-----Original Message-----
From: Richard_Caldicott@xxxxxxxxxxxxxxx
[mailto:Richard_Caldicott@xxxxxxxxxxxxxxx]
Sent: Wednesday, July 16, 2003 9:34 AM
To: System 21 Users
Subject: RE: [SYSTEM21] A/R customer balance


DFUing a financial file!!!! - I'd be very careful with that, especially 
with the current attitude that auditors have.

The rebuild programs are pretty robust and apart from a couple of issues 
for people using alpha delivery sequences they run without problem.  (An 
exception is a US fix that came out with SP4 that screws up SLP10).  Usually
there is good 
reason for balances not updating correctly.  Have you run 13/ARU - first 2 
reports only.  They will tell you if there is a problem between SLP15 and 
SLP20 - balances are built from the SLP20 and one of your inquiries is 
looking at the SLP15.  Also it will tell you if you have a balance problem 
and need to rebuild.  This option is pretty fast and doesn't need 
exclusive use.

Richard





Garry Clarke <garry@xxxxxxxxxxx>
Sent by: system21-bounces@xxxxxxxxxxxx
07/16/2003 03:00 AM
Please respond to System 21 Users

 
        To:     "'System 21 Users'" <system21@xxxxxxxxxxxx>
        cc: 
        Subject:        RE: [SYSTEM21]   A/R customer balance


Common problem in System 21 Accounts Receivable and Accounts Payable.

Assuming there's only a few accounts involved, the easiest option is a DFU
on the balances file.
SLP06 - Base Balances
SLP07 - Prime Balances

Also check total balance due on SLP10 (Base Period Balances) and SLP11
(Prime Period Balances)

Of course, you must check first that the transaction balances are correct,
but they usually are.

-----Original Message-----
From: system21-bounces@xxxxxxxxxxxx
[mailto:system21-bounces@xxxxxxxxxxxx]On Behalf Of
GManoovaloo@xxxxxxxxxxxxx
Sent: 16 July 2003 07:24
To: jbausers-l@xxxxxxxxxxxx
Subject: [SYSTEM21] A/R customer balance






We have the following situation : some customer accounts ( A/R ) show
discrepancies between outstanding trans. amount andf balance upon enquiry 
(
3/ARE , F13 ) .
Below is an example :

 SL202                 XX - ...................................... User
JBAMGR     14/07/03
15:17:08
 Customer Enquiry...Item Details - Open Items for All Periods (Prime)
 Account . . ? CAS00104       XXXXXXXXXXXX
 Currency. . ? MUR      Rs.
 Period. . . : 0000
 Position to :             Total           2583.20- Revalued
2583.20-
 X T Type/Ref.    Doc           Original       Outstanding  P  Perd  Due
Cur
     IN F482857  120703          1280.00           1280.00     0307 170703
MUR
1=Full details 5=All transactions 6=Creation event details  8=Text
F3=Exit       F4=Prompt       F12=Previous       F14=All items    F24=More
Keys

There is no  Incomplete session nor any duplicate allocatiion for the
company . We have also rebuilt  balances for the company ( 11/ARU ) 
without
any improvement .
Thank you for any suggestion .

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_______________________________________________
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To post a message email: SYSTEM21@xxxxxxxxxxxx
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