Re: [SYS21] Credit check failing to suspend orders

[Richard_Caldicott@xxxxxxxxxxxxxxx]

Where there any negative values in Goods Dispatched, not Invoiced or Order 
Value fields - displayed as one field 'Outstanding Orders' on the Credit 
Manager screen?  Sometimes the updates to these fields gets screwed up.  I 
have seen high negative values before.  There are utilities on the OEU, 
STOEU or DOU menus to address this. 

Richard




"Neil Thursby" <neil.thursby@fone-logistics.co.uk>
Sent by: jbausers-l-bounces@midrange.com
01/28/2003 10:53 AM
Please respond to GEAC/JBA System 21 Users

 
        To:     <jbausers-l@midrange.com>
        cc: 
        Subject:        [SYS21]   Credit check failing to suspend orders


We use AOE, and have seen several orders pass credit checking when the
customer concerned was over their credit limit. These orders did not
suspend, and were despatched when they should not have been.

The circumstance this happens in is very simple; we don't use customer
hierarchies or anything complex.  Simply, the customer's account balance
was higher than his credit limit. 

Just want to know if anyone else has seen this problem please as JBA are
unable to reproduce it. 

Thanks in advance,

Neil.

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