RE: SYS21 - AS/400 issues

I assume only Stuart's remote users experience these dropouts, so it should
be a telecom related issue.
In this case QINACTIVITY won't help too much ...

Stuart, my opinion:
- if the connection is VPN, see the VPN client parms on your side
- check if 5250 stream is not timed-out by your ISP
- check timeouts and rules on the remote firewall, for all protocols and
the 5250 stream
- talk to the AS400 admin to check IP settings on his side



HTH
_______________________________________________

Andrei Centea
AS/400 admin
Sara Lee Branded Apparel of Canada (Canadelle)
Montreal
514-723-8428





                      "William Kanze"
                      <wkanze@bakerlinen        To:       
<jbausers-l@midrange.com>
                      .com>                     cc:
                      Sent by:                  Subject:  RE: SYS21 -  AS/400 
issues
                      jbausers-l-admin@m
                      idrange.com


                      04/19/02 10:26 AM
                      Please respond to
                      jbausers-l






Stuart, take a look at system value (WRKSYSVAL QINACTITV) Inactive job
time-out.  Also check QDSCJOBITV Time interval before disconnected jobs
end.
These two may be causing your users to time out and dropping conectivity.

-----Original Message-----
From: jbausers-l-admin@midrange.com
[mailto:jbausers-l-admin@midrange.com]On Behalf Of Stuart Sandler
Sent: Friday, April 19, 2002 9:16 AM
To: 'JBAUSERS-L@midrange.com'
Subject: SYS21 - AS/400 issues


We have a situation here that I was hoping someone might have some
experience with.

We are running System 21 at one of our subsidiary companies, using the
Internet as the connectivity medium. Over the past few weeks, they have
been
experiencing what they are calling drop outs, where the session they are
running is disconnected from the 400. As you can imagine, this causes
problems with record locks, which are easy to fix, and session lost, which
cause our users untold consternation.

The cause of this seems to be the AS/400 losing the connection. It seems to
be timing out, due to the connectivity issues. My question is do any of you
know if there is an OS/400 parameter that can be set for a longer timeout
period, and if so, how to change it?

Thanks in advance.

Stuart Sandler
Director of Information Systems
Krebs Engineers
(520) 744 - 5601
ssandler@krebs.com

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