support

GEAC/JBA have announced further cut back in support
staff and it also looks like they are looking to sell
their JBA business.
We have found a long term alternative and have signed
an "International Support Contract" with a company
called iOM who have offices in the US, the UK and most
Asian locations.
iOM's ISC services are provided over the internet and
can cover 24x7 support where required.
We have conducted a due diligence and can confirm that
they have in excess of 280 JBA experienced support
staff and a pretty impressive AS/400 and
communications infrastructure.

Our rational for taking this route are:
a) Although iOM cannot provide JBA issued PTF's we
have found that PTF's generally cause more problems
than fixes and in our modified systems cannot be
applied without extensive testing.
b) iOM do not and cannot supply version upgrades. Our
reading of the situation re JBA is that 1) there are
likely to be less and less version upgrades, as they
cut back on costs, and 2) we have taken the decision
to stabilize our current version and build on that
with Internet enabled front ends etc. which iOM are
doing very effectively. There is only so much that an
ERP system can be tweaked to give more effective
control and Management information, where the benefits
can be derived is building E enabled systems around
the base ERP.
If you are interested in looking at this alternative
look them up on www.iomworld.com 
We are glad we are out of the JBA/GEAC announcements
and confusion.

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