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I think we may have encountered a situation in our shop where call back procedures would be helpful. I recently read an article by Joe Pluta describing the concept and it makes sense to me. My question is does anyone have real world experience with call back procedures that would be willing to share any gotcha's or I wish I had done this experiences?
I would like to find out about them now while we are still designing rather than later.
TIA,
Rick Chevalier
IT Software Solutions - Loan Servicing
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