RE: Solving production problems

["Joel R. Cochran" <jrc@xxxxxxxxxxxxx>]

I believe that real production problems do get solved here every day.  This
really shows the power of the community process and I am frequently thankful
for this list and others like it.  However...

I think what is really trying to be said is that you shouldn't RELY on the
list to solve your problems.  Since it is all volunteer and there is no
guarantee of receiving an answer (or even that any answer you get is
correct) it is patently irresponsible to EXPECT the list to solve your
problems or to rely solely on the list.  Getting frustrated at the list for
a lack of response simply isn't fair to the poster or the list members.

The same holds true for any kind of a Forum or Bulletin Board service on the
web.  For most of them on which I participate the fastest way to get ignored
is to put something like URGENT in a message header.

I'm not ranting on anyone here, just trying to clarify the issue...

Joel R. Cochran
Director of Internet Services
VamaNet.com
(800)480-8810
mailto:webmaster@vamanet.com


> -----Original Message-----
> From: Jeff Crosby [mailto:jlcrosby@dilgardfoods.com]
> Sent: Wednesday, April 10, 2002 10:20 AM
> To: rpg400-l@midrange.com
> Subject: Solving production problems
>
>
> Gary Guthrie wrote:
>
> > Real production problems get solved with real software support
> > contracts, not in a mailing list, forum, or newsgroup.
>
> With all due respect, real production problems do get solved
> here.  Why
> else do mailing lists and newsgroups exist?
>
> --
> Jeff Crosby
> Dilgard Frozen Foods, Inc.
> P.O. Box 13369
> Ft. Wayne, IN 46868-3369
> 260-422-7531
>
> The opinions expressed are my own and not necessarily
> the opinion of my company.  Unless I say so.
>
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