End users answering messages--Was RE: Open Source discussion on error handling was: RPGIII/RPG

[Joel Fritz <JFritz@xxxxxxxxxxxxxxxx>]

A lot of people aren't interested in the why or the how.  They just want to
get the message off their screen.  One habit I've formed is whenever I
install a new interactive program that actually does something, I scan
QEZDEBUG every morning for several weeks.  I've learned a lot about how I
should have written the program int the first place.  (Of course I could
have written a bug free program instead. <g>)  

We've tried to educate people that "D" is better than "C."  <g>  It's
amazing how many times people will answer error messages without calling for
support.  

> -----Original Message-----
> From: Scott Klement [mailto:infosys@klements.com]
> Sent: Thursday, February 10, 2000 9:02 PM
> To: RPG400-L@midrange.com
> Subject: Re: Open Source discussion on error handling was: RPGIII/RPG
> 
> 
/*                   BIG SNIP                                       */     
> My users don't call me AT ALL when they get a message.  First of all,
> they don't read the message or use HELP.  They think of it as "that
> message that has C,G,I,D,F (etc)".  (Even though there are thousands
> of messages that match that description)  Then, they answer it with
> a random choice.    If that choice gets them back to the error
> screen, they pick another choice until they "get their screen back".
> 
>/*                   BIG SNIP                                       */     
 
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