Re: ACS sessions disconnecting

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

Arrgh.  Forgot to add:  We also have Mochasoft and those sessions do NOT
disconnect.


On Mon, Jan 22, 2018 at 3:25 PM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
wrote:

> All,
>
> V7R1, using ACS.
>
> About 2-3 weeks ago, on 2 of our Windows 10 desktops, the 5250 sessions
> started disconnecting after a relatively short period of non-use.  Like
> maybe 10-15 minutes.  One desktop is local, the other is remote via VPN.
> These are the only 2 desktops doing this, all other desktops (Win 7 and Win
> 10) are fine.  For that reason, I'm assuming it's something at the PC
> level, hence posting to this list.
>
> You can reconnect with a mouse click.
>
> The night before this started, our Meraki MX60 routers received a firmware
> update, but I don't see how that would affect this.  But I thought I'd
> mention it.
>
> I'm concentrating on the local one right now because it's easier to
> troubleshoot local.
>
> I have checked the power settings of the desktops.  They never go to sleep.
>
> In ACS, I went to Communication/Configure/Advanced and set Keep-Alive to
> yes.  No joy.
>
> In ACS, I went to Communication/Configure and set Auto-Reconnect to yes.
> No joy.  (But the use did notice.)
>
> The local one has had 2 java updates since and still no joy.
>
> What else should I be looking at?
>
> Thanks.
>
>
> --
>
>
> Jeff Crosby
> VP Information Systems
> UniPro FoodService/Dilgard
> P.O. Box 13369
> Ft. Wayne, IN 46868-3369
> 260-422-7531 <(260)%20422-7531>
> www.dilgardfoods.com
>
> The opinions expressed are my own and not necessarily the opinion of my
> company.  Unless I say so.