Re: Linksys WAPPOE12 issue

Another update on this problem. I spoke to Bryan with Cisco a few minutes
ago. No good news to be had.

Cisco can't find any working ones to send to customers like me. Furthermore,
they have no way to tell which will work and which won't short of opening
the box and installing it. A bunch of them have been sent back to China to
the design engineers to determine what went wrong in manufacture. He did
say he was authorized to refund my money irrespective of where I bought it.
That was unnecessary as CDW already refunded my money and said keep it.
I feel a bit for this Bryan. He is obviously taking the brunt of this and
is terribly frustrated. Doesn't help me though.


On Thu, Oct 22, 2009 at 1:18 PM, Mike <koldark@xxxxxxxxx> wrote:

Wow! Great QA.

--
Mike Wills
http://mikewills.info
P: (507) 933-0880 | Skype: koldark


On Thu, Oct 22, 2009 at 12:15 PM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx

wrote:

An update on this.

I talked to Bryan at Cisco a few minutes ago. He's having a devil of
a time coming up with units that don't fail. He thinks the problem
might be more extensive than first thought. He's been trying to
contact the engineering group in (drum roll here) China. They think
one of the electronic component parts is the problem.

It could be a couple of weeks before he gets me a replacement.


On Tue, Oct 20, 2009 at 8:34 PM, sjl <sjl_abc@xxxxxxxxxxx> wrote:

Jeff -

Dell Precision Workstation support /is/ Gold Support, it comes from the

same

group.
Last month's problem was the first I have ever encountered when dealing

with

this group.

I Just hope that you never get Dung when you call... ;-D

- sjl


"Jeff Crosby" <jlcrosby@xxxxxxxxxxxxxxxx> wrote in message
news:mailman.7356.1256053268.1811.pctech@xxxxxxxxxxxxxxx
That's the experience (excellent) I've had with Dell Gold Support.

On Tue, Oct 20, 2009 at 11:36 AM, Lukas Beeler
<lukas.beeler@xxxxxxxxxxxxxxxx> wrote:

On Tue, Oct 20, 2009 at 17:23, sjl <sjl_abc@xxxxxxxxxxx> wrote:

strictly following a script. I had to ask him to repeat himself at

least

a
dozen times during a 1 1/2 hour support call.

Remind me to never buy Dell. Everytime i had to open a support call
with Lenovo, it never took more than 10 minutes. Lenovo support is
located in Germany, and i have no issue with that. Our laptops and
desktops are covered by on-site warranty, so i usually have someone
on-site within one or two business days. For most smaller stuff, i
just ask them to send me the parts, as that's easier (e.G. swapping a
keyboard).

--
Read my blog at http://projectdream.org
--
This is the PC Technical Discussion for iSeries Users (PcTech) mailing
list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
Jeff Crosby
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of
my company. Unless I say so.


--
This is the PC Technical Discussion for iSeries Users (PcTech) mailing

list

To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
Jeff Crosby
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of
my company. Unless I say so.
--
This is the PC Technical Discussion for iSeries Users (PcTech) mailing

list

To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
This is the PC Technical Discussion for iSeries Users (PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.