RE: [PCTECH] Blue-Screen problem on Dell Laptop

["Jones, John (US)" <John.Jones@xxxxxxxxxx>]

1. Boot without the port expander.
2. Plug in the port expander.
3. In Device Manager, delete the drivers for everything related to the
expander.
4. Unplug the expander.
5. Re-plug it in.  If auto-detect fails, reboot instead.

This should force Windows to re-load the drivers.  If they were
corrupted before, hopefully this will fix it.

I would also recommend getting the latest drivers from the expander
manufacturer's web site. 


John A. Jones, CISSP
Americas Information Security Officer
Jones Lang LaSalle, Inc.
V: +1-630-455-2787  F: +1-312-601-1782
john.jones@xxxxxxxxxx

-----Original Message-----
From: Steve Landess [mailto:sjl_abc@xxxxxxxxxxx] 
Sent: Tuesday, November 02, 2004 11:45 AM
To: pctech@xxxxxxxxxxxx
Subject: [PCTECH] Blue-Screen problem on Dell Laptop

I have a Dell mobile workstation (Latitude Precision M60) running XP Pro
that works just fine when running stand-alone...

If I cold-boot it on the port expander/desktop adapter, it will
blue-screen with an error indicating that there is a problem with a
driver.
(sorry - don't have all of the details right now)

However, if I first boot it up, _then_ mount it on the port
expander/desktop adapter while it is running, it doens't blue-screen.

What gives?  

Please, Please, Please: 
Even though I have a support contract, Don't tell me to call Dell
technical support.  They SUCK!

Regards,
Steve



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