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Very good point, Booth. Alan ----- Original Message ----- From: "Booth Martin" <Booth@xxxxxxxxxxxx> To: <pctech@xxxxxxxxxxxx> Sent: Tuesday, October 07, 2003 11:09 PM Subject: Re: [PcTech] Dell and India | I am cynical. It would be my belief that Mr Dell has as many Administrative | Assistants as are needed to provide a "personal touch" to their customer | relations. | | I am curious... did the person mention if she's ever seen or met Mr. Dell? | Or the continent she lives on? North America? Europe? Asia? | | | --------------------------------------------------------- | Booth Martin http://www.MartinVT.com | Booth@xxxxxxxxxxxx | --------------------------------------------------------- | | -------Original Message------- | | From: PC Technical Discussion for iSeries Users | Date: Tuesday, October 07, 2003 9:50:07 PM | To: PC Technical Discussion for iSeries Users | Subject: Re: [PcTech] Dell and India | | At least your voice was heard by the big guy himself. | | James Newman wrote: | | >Several months ago I posted a message regarding an exchange I had with a | tech support supervisor at Dell regarding not being able to understand their | tech support people, who had a very heavy Indian, Pakistani, etc. accent. | The supervisor suggested that I might want to consider paying for Dell's | Gold support, to which I replied that it was rather insulting to pay for | tech support when I purchased the computer only to find out that if I want | tech support in my own language (English), I'd have to pay extra. | > | >Someone who shall remain nameless passed along Michael Dell's email address | to me. I emailed the tech support supervisor's comments to Mr. Dell. Today I | received a phone call from his administrative assistant. The main comment | she made was that the supervisor had been corrected and that the gold | support put you directly in touch with an MCSE rather than the "front line | support". She said Dell had global support options and that this was done to | make them more competitive. I said that I wasn't necessarily making the | America First" argument, but rather suggesting that wherever the support | person was located didn't matter as long as they were fluent in my native | tongue - English. I further pointed out that lots of IS professionals had | the same complaint with Dell. She then said most people were very happy with | Dell's tech support. I suggested that she attempt to call the regular tech | support number that the rest of us use to see how bad it is. | > | >While she was polite and our conversation was cordial, I don't think I made any headway. | | _______________________________________________ | This is the PC Technical Discussion for iSeries Users (PcTech) mailing list | To post a message email: PcTech@xxxxxxxxxxxx | To subscribe, unsubscribe, or change list options, | visit: http://lists.midrange.com/mailman/listinfo/pctech | or email: PcTech-request@xxxxxxxxxxxx | Before posting, please take a moment to review the archives | at http://archive.midrange.com/pctech.
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