Michael Quigley wrote:
I think the really relevant information is the phrase "backup
configuration settings." It's a really basic concept. If you don't back
up data, you can lose data. It sounds like they could use some education
in proper backup strategy.

Back in the mid-90's, my company wrote a patient scheduling system for a
small hospital in Dallas.

We didn't know at the time that the guy running the place was (more or less)
a shyster and a crook. We billed them for the system, and they had paid
part of the cost, but still had several thousand dollars of outstanding
invoices. About six months later, I got a call one day from the hospital
administrator. She asked if we still had a copy of the code that we had
written for them. I replied in the positive and asked why she was
inquiring. She indicated that they had a disk crash and had lost EVERTHING
on their system.

I indicated that she should be able to restore our stuff from their backup
tapes. She told me that they had never backed up their system, and that the
IBM business partner who sold them the system had told them that they didn't
need to back it up. I had to restrain my laughter, but I told her that I'd
gladly give them another copy of the code we wrote once they paid their
outstanding invoices.

They promptly paid the past due amount, so I sent them another bill for my
time spent preparing and loading another copy of the software on their

...which they never paid!

- sjl

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