Bob is hard to get

Hello guys

After purchasing (through an ISV) several enterprise seats(licences?) of Bob
(Including Premium Package for IBM i)
I have received an IBM SaaS Console
<https://eur06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fu59054137.ct.sendgrid.net%2Fls%2Fclick%3Fupn%3Du001.mrqa0WAnqdwZFQ-2BEK0p8yuwMU83v2zq23uLQB4OePPXMPzT8EOj9xrkY7iyRz8bKXGw66DIbRGx5-2F3KRWMMk1w-3D-3Dte92_whRKP1Or0HYe6TcqmsquRG22VpVIMnAz954JmYX6K7ANcvv6XyLPMZHUBZynHJK3n7T6S7t790rJLnfDgttccW0b1RVxmNBIxmU1kiP0tORlTdC6sCcRZrMX2niXcrQ4dpEp6DU5ng3FjYay74-2BpcqP4GwDFzU3IwiYTAKQYvNTz-2BZYht220NPZGCr2jbSf6G0kdXF5StKKxlVdOjvzvw5adDPu7dJD6d53u84L0S5cp3NHq3zC-2BnWoXcOKMptPUfAgY4p59mv6ZjMdOqms9XPLKNG9k1efNHvIiWwPSmfWK9E5q6LO1khfJ5ua0ol46DcA9yWXbJzSwt4uAvMF9r4sNmx9Qw8bQr9uGpteHofQ4zXriae9dWfyaMPAvB9ujaorQNieSnEcFfuuP1JoFn7NCyY7I9QN9WT5kdPnFf-2BM-3D&data=05%7C02%7Cgadm%40acum.org.il%7Cbb064566c3ba483e058808ded5d85e5c%7C3af138955ed14468a66e5c193f71db5d%7C0%7C0%7C639183322472810367%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=moCjITEgVmULfD5gnEqFr4ZqxPw9nreqraRkK8QvNfU%3D&reserved=0>
link . ostensibly to complete the registration.
However, clicking this link and logging in, does not display any
instance to register,
only a create account.
trying to create account I got the (helpful) message "
"Error, could not create saas account, Please try again".
Needless to say, trying again resulted in the same error message.
BTW. I already have an IBM user ID (which I use to log in to this Saas link)
So why the need to create a new account?

Anybody familiar with this issue?

TIA
Gad