Re: ACS install error

[Glenn Gundermann <glenn.gundermann@xxxxxxxxx>]

I'd call IBM Support.
This will help yourself and possibly the next person too.

Yours truly,

Glenn Gundermann
Email: glenn.gundermann@xxxxxxxxx
Cell: (416) 317-3144




On Thu, 11 Sept 2025 at 12:04, Bob Cagle <bcagle@xxxxxxxxxxx> wrote:

> I'm getting the error "Reset for Maintenance failed with retcode -1" in
> the install_acs_log when attempting to "install" ACS on a fresh Windows 11
> machine.
>
> I run the install_acs_64_allusers.js script from a shared network folder,
> which I've installed ACS dozens of times on dozens of machines - including
> Win11 - and have never seen this error.  The install runs like normal, and
> installs the icons on the desktop as requested, and I get the window
> stating that install has finished, with the caveat "errors occurred during
> the installation".
>
> The "Reset for Maintenance failed" error shows up right after the "\IBMi
> Access\Start_Programs\Windows_x86-64\acslaunch_win-64.exe"  /PLUGIN=maint
> /killdaemon" command in the log.
>
> After the install is complete, and I try to launch ACS, I see the DOS
> windows pop open for a second, and then... nothing.
>
> I've tried reinstalling Java (I use the Oracle 64bit).  I've tried
> uninstalling/reinstalling ACS.  Deleted all the local ACS files and
> directories that I could find.  Nothing's working.
>
> Any ideas?  My next step is to try completely resetting the PC and
> starting over.
>
>
> Thanks
>
>
>
> Bob Cagle
>
> IT Manager
>
> Lynk, Inc.
>
>
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