This is a subject that has bothered me for a long time - the language barrier.
It's problematic at best. Beyond frustrating.
Like everyone on this forum, I've had my share of IBM calls for support.
Fortunately I open all of my cases online avoiding the dreaded language problem.
Lately most of the responses I have gotten when I've had to open a case online are
from the group of people in Rochester. Many of them I've had the pleasure of
working with previously.
What I do keep is an IBM list of contacts in my phone. Names, emails,
direct phone #'s. I have hundreds of them. I will not call anyone out of the blue and I will
not email anyone either.
If or when I have to call IBM for tech support and open a case, I ask for a specific tech
based on what the case is about. Sometimes it works and sometimes I get push back
saying its "next person available".
Once the case is posted on the site
https://www.ibm.com/mysupport/s/?language=en_US
I will add a comment asking for a specific person. Again, sometimes that works.
Respectfully,
Michael Mayer
IBM i on Power System Admin / Vendor-Contract Mgmt.
ERMCO-ECI
2225 Industrial Rd
Dyersburg, Tennessee 38024
Office and OnCall: 731.676.4318
Cell: 518.641.8906
Email: michael.mayer@xxxxxxxxxxxxx
https://www.ermco-eci.com
https://ermcopower.com/
IBM i Personal Blog:
https://ibmireference.blogspot.com
Awarded IBM's 2024 Advocate, Contributor and Influencer Badges.
"Success is not final. Failure is not fatal. It is the courage to continue that counts".
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Today's Topics:
1. RE: You must consent (Dan Bale)
2. Re: You must consent (dr2@xxxxxxxx)
3. Re: You must consent (Jim Oberholtzer)
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message: 1
date: Wed, 3 Apr 2024 16:37:26 +0000
from: Dan Bale <dan.bale@xxxxxxxxxxxxxxxxxxxxx>
subject: RE: You must consent
I noticed this as well yesterday. Wasn't playing close attention, but it seemed like the button for "I consent" changed to that wording after I hovered over it and just before clicking on it. It confused the heck out of me.
- Dan Bale
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob Berendt
Sent: Wednesday, April 3, 2024 8:31 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: You must consent
You can no longer update one of your cases via the support site unless you click on the "I consent" button on the marketing pop up screen which asks you if you want to receive spam from IBM.
Granted, there's a yes/no button but having to click on "I consent" after pressing the yes/no button is infuriating.
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message: 2
date: Wed, 03 Apr 2024 12:43:50 -0400
from: dr2@xxxxxxxx
subject: Re: You must consent
Support line just ain't what it used to be. Be nice if they actually
had people triaging the calls that knew English!
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-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of
Rob Berendt
Sent: Wednesday, April 3, 2024 8:31 AM
To: Midrange Systems Technical Discussion
<midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: You must consent
You can no longer update one of your cases via the support site unless you click on the "I consent" button on the marketing pop up screen which asks you if you want to receive spam from IBM.
Granted, there's a yes/no button but having to click on "I consent" after pressing the yes/no button is infuriating.
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message: 3
date: Wed, 3 Apr 2024 11:59:08 -0500
from: Jim Oberholtzer <midrangel@xxxxxxxxxxxxxxxxx>
subject: Re: You must consent
Most of them are fluent in American English, it?s just that they cannot speak it without a very significant accent making it nearly impossible to communicate. I really miss Walt Ling. He made sure support was the best in the world. When he retired is when it really started to decline cause the accountants got control of it.
--
Jim Oberholtzer
Agile Technology Architects
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midrange.com
