RE: Annual Maintenance

I did that once with Infinium Payroll many years ago. A 3-year deal at a substantial discount. Worked well until the end of the term and management saw the new price - they freaked out. Of course, the management at that place absolutely hated software maintenance - with a passion. "Just an annuity for vendors" was their attitude.

You gotta pay to play....

Roger Harman
COMMON Certified Application Developer - ILE RPG on IBM i on Power




-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob Berendt
Sent: Wednesday, November 15, 2023 7:01 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: Annual Maintenance

Multiple vendors are increasing software maintenance fees. Many people are
signing up for maintenance early with longer terms just to lock in lower
prices.

On Wed, Nov 15, 2023 at 9:33 AM Greg Wilburn <
gwilburn@xxxxxxxxxxxxxxxxxxxxxxx> wrote:

Over the past several years, ONE of our software vendors has increased
their annual maintenance more than 35% (2021-2024).

When I asked how they justified this increase, they pointed me to the
"Services less energy" Consumer Price Index (one of the higher indexes).
Regardless, the maintenance was supposed to be 20% of the actual cost of
the software. When I asked for the current prices of the modules we own,
they provided a number that "backed into" the maintenance that they billed
me, exactly. I know it can't be right, because we bought a module in 2021
- the price they quoted now was 55% higher.

I'm not posting this to grip (well, maybe a little) - just wondering if
anyone else is seeing increases like this?
Is this the only software vendor increasing maintenance costs at these
rates?

TIA
Greg


[Logo]<https://www.totalbizfulfillment.com/> Greg Wilburn
Director of IT
301.895.3792 ext. 1231
301.895.3895 direct
gwilburn@xxxxxxxxxxxxxxxxxxxxxxx<mailto:gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>
1 Corporate Dr
Grantsville, MD 21536
http://www.totalbizfulfillment.com/<http://www.totalbizfulfillment.com/>
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/midrange-l.

Please contact support@xxxxxxxxxxxxxxxxxxxx for any subscription related
questions.

--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/midrange-l.

Please contact support@xxxxxxxxxxxxxxxxxxxx for any subscription related questions.