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Question. Did you update the key on your server? If not, it thinks it has expired when the new key that is waiting to be applied is valid.

Chris Bipes
Director of Information Services
CrossCheck, Inc.


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob Berendt
Sent: Monday, September 26, 2022 5:55 AM
To: midrange400 midrange400 midrange400 <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: How to resolve CPF8C37: Service requester does not have IBM maintenance agreement.

I am doing a sndptford on a M* ptf.
I am getting the message from the subject line. I don't think this is true however how do I check to find out what may be giving IBM that impression?

My Update Access Key is good well into next month.

According to ESS:
6948C95 Hardware Maintenance Expiration: 2023-05-31
Contract number:<redacted>
Customer:<redacted>
Service start date:2021-05-24
Service end date:2023-05-31
Service level:M19
Service level description:On-site Repair,ORT=SD,24x7 Agreement start:2020-06-01 Agreement end:2023-05-31 Term end:2023-05-31


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