Re: ACS & MAC issue with keyboard

[Doreen.Boyle@xxxxxxx]

I talked to IBM, they said we had a really old version of Java, they gave 
me a download of Adoptium's Java 11.  Once I downloaded that on our Mac's 
the Host Print that I changed to F13, was able to print a print screen to 
the printer. 
The only issue now is that we get a message at the bottom after hitting 
the print screen button that says "Print operation complete to the default 
printer device file", which requires the user to hit reset to make the 
session active again.   One user said they never got that message before, 
they could just do one print screen after another without having to hit 
reset to clear that message.  I generally don't use the print screen 
button, so I can't say whether that message was there before or not. 

 




From:   Jack Woehr via MIDRANGE-L <midrange-l@xxxxxxxxxxxxxxxxxx>
To:     Midrange Systems Technical Discussion 
<midrange-l@xxxxxxxxxxxxxxxxxx>
Cc:     Jack Woehr <jwoehr@xxxxxxxxxxxxxxxxxxxxxxxx>
Date:   02/02/2022 07:14 PM
Subject:        Re: ACS & MAC issue with keyboard
Sent by:        "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxxxxxxxx>



   - Are you saving the settings properly for the users' iACS sessions?
   - What's the model of the WYSE keyboard?


On Mon, Jan 31, 2022 at 8:56 AM <Doreen.Boyle@xxxxxxx> wrote:

> We just upgraded our ACS to version 1.1.8.8, and our mac's OS to Big 
Sur.
> Now on the black WYSE keyboards the Print Screen button no longer works 
to
> print print screens to a printer.  I looked at the keyboard settings,
> under host functions, host print is set to CRTL + Pause.  I changed it 
to
> the print screen button which is F13, tried SHIFT + F13 - nothing is
> working.