Thats the one I saw in the archives. I sent an email to the address Brad gave me, and it opened a ticket for me. Waiting to hear back. Thanks all.

On Fri, 2021-11-05 at 14:19 +0000, Mayer, Michael via MIDRANGE-L wrote:


I've also had success with:

mysphelp@xxxxxxxxxx<mailto:mysphelp@xxxxxxxxxx>
srhelp@xxxxxxxxxx<mailto:srhelp@xxxxxxxxxx>


Very Respectfully,
Michael Mayer
IBM i on Power System Admin.
IT Operations.
The Florida Bar
651 E. Jefferson St
Tallahassee, Florida 32399-2300
mmayer@xxxxxxxxxxxxxx<mailto:mmayer@xxxxxxxxxxxxxx>
https://www.floridabar.org
Office: 850.561.5761
Cell: 518.641.8906



message: 3
date: Fri, 5 Nov 2021 13:53:29 +0000
from: Kevin Bucknum <Kevin@xxxxxxxxxxxxxxxxxxx<mailto:Kevin@xxxxxxxxxxxxxxxxxxx>>
subject: Email to fix support login.

What is the email address to get your user id fixed for the support site? I'm getting 503 errors trying to open a case. I looked in the archives, but everything gets censored (a good thing!) in there. mysphelp @ something?
[https://www.medtronsoftware.com/img/MedtronMinilogo.bmp]
Kevin Bucknum

Senior Programmer Analyst

MEDDATA / MEDTRON

120 Innwood Drive
Covington LA 70433
Local: 985-893-2550<tel:985-893-2550>
Toll Free: 877-893-2550<tel:877-893-2550> https://www.medtronsoftware.com


CONFIDENTIALITY NOTICE

This document and any accompanying this email transmission contain confidential information, belonging to the sender that is legally privileged. This information is intended only for the use of the individual or entity named above. The authorized recipient of this information is prohibited from disclosing this information to any other party and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, or the employee of agent responsible to deliver it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or action taken in reliance on the contents of these documents is STRICTLY PROHIBITED. If you have received this email in error, please notify the sender immediately to arrange for return or destruction of these documents.

------------------------------

message: 4
date: Fri, 5 Nov 2021 13:56:34 +0000
from: "Steinmetz, Paul via MIDRANGE-L" <midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>>
subject: RE: Email to fix support login.

'ERCHELP@xxxxxxxxxx<mailto:ERCHELP@xxxxxxxxxx>'

I had similar issue back in September 2021.

Paul

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx<mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx>> On Behalf Of Kevin Bucknum
Sent: Friday, November 5, 2021 9:53 AM
To: midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Email to fix support login.

What is the email address to get your user id fixed for the support site? I'm getting 503 errors trying to open a case. I looked in the archives, but everything gets censored (a good thing!) in there. mysphelp @ something?
[https://www.medtronsoftware.com/img/MedtronMinilogo.bmp]
Kevin Bucknum

Senior Programmer Analyst

MEDDATA / MEDTRON

120 Innwood Drive
Covington LA 70433
Local: 985-893-2550<tel:985-893-2550>
Toll Free: 877-893-2550<tel:877-893-2550> https://www.medtronsoftware.com


CONFIDENTIALITY NOTICE

This document and any accompanying this email transmission contain confidential information, belonging to the sender that is legally privileged. This information is intended only for the use of the individual or entity named above. The authorized recipient of this information is prohibited from disclosing this information to any other party and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, or the employee of agent responsible to deliver it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or action taken in reliance on the contents of these documents is STRICTLY PROHIBITED. If you have received this email in error, please notify the sender immediately to arrange for return or destruction of these documents.
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------------------------------

message: 5
date: Fri, 5 Nov 2021 08:56:45 -0500
from: Brad Stone <bvstone@xxxxxxxxx<mailto:bvstone@xxxxxxxxx>>
subject: Re: Email to fix support login.

Maybe eSupportHelpdesk@xxxxxxxxxx<mailto:eSupportHelpdesk@xxxxxxxxxx>?

I think this is what I used last time and actually got a quick response.

On Fri, Nov 5, 2021 at 8:53 AM Kevin Bucknum <Kevin@xxxxxxxxxxxxxxxxxxx<mailto:Kevin@xxxxxxxxxxxxxxxxxxx>>
wrote:

What is the email address to get your user id fixed for the support site?
I'm getting 503 errors trying to open a case. I looked in the
archives, but everything gets censored (a good thing!) in there. mysphelp @ something?
[https://www.medtronsoftware.com/img/MedtronMinilogo.bmp]
Kevin Bucknum

Senior Programmer Analyst

MEDDATA / MEDTRON

120 Innwood Drive
Covington LA 70433
Local: 985-893-2550<tel:985-893-2550>
Toll Free: 877-893-2550<tel:877-893-2550>
https://www.medtronsoftware.com


CONFIDENTIALITY NOTICE

This document and any accompanying this email transmission contain
confidential information, belonging to the sender that is legally
privileged. This information is intended only for the use of the
individual or entity named above. The authorized recipient of this
information is prohibited from disclosing this information to any
other party and is required to destroy the information after its
stated need has been fulfilled. If you are not the intended
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intended recipient, you are hereby notified that any disclosure,
copying, distribution or action taken in reliance on the contents of
these documents is STRICTLY PROHIBITED. If you have received this
email in error, please notify the sender immediately to arrange for return or destruction of these documents.
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[https://www.medtronsoftware.com/img/MedtronMinilogo.bmp]
Kevin Bucknum

Senior Programmer Analyst

MEDDATA / MEDTRON

120 Innwood Drive
Covington LA 70433
Local: 985-893-2550<tel:985-893-2550>
Toll Free: 877-893-2550<tel:877-893-2550>
https://www.medtronsoftware.com


CONFIDENTIALITY NOTICE

This document and any accompanying this email transmission contain confidential information, belonging to the sender that is legally privileged. This information is intended only for the use of the individual or entity named above. The authorized recipient of this information is prohibited from disclosing this information to any other party and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, or the employee of agent responsible to deliver it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or action taken in reliance on the contents of these documents is STRICTLY PROHIBITED. If you have received this email in error, please notify the sender immediately to arrange for return or destruction of these documents.

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