You could look to see if there are published algorithms for Windows systems and (based on my experience) take about 20% of that number!



On Nov 21, 2019, at 12:40 PM, Richard Reeve <rjrjr64@xxxxxxxxx> wrote:

Hi all,

Do any of you know of any algorithm that I could use to determine
(roughly) the support staffing needs of a company using the i? I know the
total number of tickets per year (1023), further, I know how many are level
1 & 2 production support issues (307) and have the breakdown of the
remaining 70% - 358 simple, 179 medium ande 179 complex.

Based on the above information do any of you have any idea how I
should go about determining the support staffing needs/
All the best,

Richard Reeve


---------- Forwarded message ---------
From: Mail Delivery Subsystem <mailer-daemon@xxxxxxxxxxxxxx>
Date: Thu, Nov 21, 2019 at 11:07 AM
Subject: Delivery Status Notification (Failure)
To: <rjrjr64@xxxxxxxxx>


[image: Error Icon]
Address not found
Your message wasn't delivered to *midrange-l@xxxxxxxxxxxx* because the
address couldn't be found, or is unable to receive mail.
LEARN MORE <https://support.google.com/mail/?p=NoSuchUser>
The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please
try double-checking the recipient's email address for typos or unnecessary
spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser
p205sor35976oih.101 - gsmtp



---------- Forwarded message ----------
From: Richard Reeve <rjrjr64@xxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Cc:
Bcc:
Date: Thu, 21 Nov 2019 11:07:03 -0600
Subject: Support estimate
Hi all,

Do any of you know of any algorithm that I could use to determine
(roughly) the support staffing needs of a company using the i? I know the
total number of tickets per year (1023), further, I know how many are level
1 & 2 production support issues (307) and have the breakdown of the
remaining 70% - 358 simple, 179 medium ande 179 complex.

Based on the above information do any of you have any idea how I
should go about determining the support staffing needs/

All the best,

Richard Reeve
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/midrange-l.

Please contact support@xxxxxxxxxxxx for any subscription related questions.

Help support midrange.com by shopping at amazon.com with our affiliate link: https://amazon.midrange.com


As an Amazon Associate we earn from qualifying purchases.

This thread ...

Replies:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2022 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.