Re: Delivery Status Notification (Failure)

On Nov 21, 2019, at 12:40 PM, Richard Reeve <rjrjr64@xxxxxxxxx> wrote:

Hi all,

Do any of you know of any algorithm that I could use to determine
(roughly) the support staffing needs of a company using the i? I know the
total number of tickets per year (1023), further, I know how many are level
1 & 2 production support issues (307) and have the breakdown of the
remaining 70% - 358 simple, 179 medium ande 179 complex.

Based on the above information do any of you have any idea how I
should go about determining the support staffing needs/
All the best,

Richard Reeve


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Date: Thu, Nov 21, 2019 at 11:07 AM
Subject: Delivery Status Notification (Failure)
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---------- Forwarded message ----------
From: Richard Reeve <rjrjr64@xxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Cc:
Bcc:
Date: Thu, 21 Nov 2019 11:07:03 -0600
Subject: Support estimate
Hi all,

Do any of you know of any algorithm that I could use to determine
(roughly) the support staffing needs of a company using the i? I know the
total number of tickets per year (1023), further, I know how many are level
1 & 2 production support issues (307) and have the breakdown of the
remaining 70% - 358 simple, 179 medium ande 179 complex.

Based on the above information do any of you have any idea how I
should go about determining the support staffing needs/

All the best,

Richard Reeve
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