Re: UPS Host Access Service Extender

I appreciate the response, but I think all of the on-line information
at UPS falls into at least one of two categories: (1) not the
product/interface we are using, (2) not detailed enough.

I think it really requires someone with both personal experience and
detailed knowledge to communicate directly with me. Our support person
at UPS might be knowledgeable enough to help someone in my situation,
except running on Linux or Windows. He's given us screen shots from
the IBM i, but I don't get the impression he can really troubleshoot
on the IBM i. I've already checked all the things he's told me to
check so far, and that hasn't turned up anything. According to what
he's telling us, it should be working. (It doesn't help that I am not
really an IBM i networking expert, nor a networking expert, period.)

I think my only hope is for someone who has already gone through this
to respond on this list.

If this is something we are currently paying for, and we can't get it
to work, there's a decent chance we will decide to just stop paying
for it, and force our users to enter the tracking number into the UPS
public Web-based tracker themselves (which is what they must currently
be doing all the time, ever since UPS made Host Access stop working
except through Service Extender; and in the past have done only for
intermittent failures of our Internet connection or UPS's server).

The other possibility, which I suspect is more remote, is that we
switch to one of their more modern APIs (assuming I've understood
their offerings correctly). If we do that, I may be able to get it
working myself, or I may be able to more easily enlist help.

John Y.