× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.



Heaven help us.  I asked for help submitting an IBM i service request.  Here's the response:

====================
We are in the process of transforming your support experience and moving from Service Request to a new Support site. Until we have completed this migration, you may find that you will need to obtain support for some products via Service Request, and for others via the site. We apologize for this inconvenience.

Currently, Hardware, IBM System i and most IBM Z software products are using Service Request. Most other IBM Software has been migrated to the new Support site. You may find it helpful to bookmark both sites.
=====================


The nice person who sent me this link also said he set me up on the new Support site, but since that's not for IBM i requests, I need to go to a DIFFERENT support group.  Oy.


The good news, though, is that I also called in and the actual IBM i support team got back to me by phone right away, listened to my ugly little problem, and sent me an email asking for the same stuff I would have posted via the online process, so at least I don't have to wait there.



On 4/3/2019 10:34 AM, Justin Taylor wrote:
I start here:
https://www-946.ibm.com/support/servicerequest/Home.action

It requires an IBM ID for login. Then there's a "New service request" button to start. In that process, it will ask for the machine serial#.

Good luck


As an Amazon Associate we earn from qualifying purchases.

This thread ...

Replies:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.