New message appeared on IBM's New Support page.(TS system)
"There’s a change coming to how users can get access to your company’s cases"
IBM is improving how you can manage access to your company’s support cases on the new Support site. Note: If you are using SR to manage cases, the process remains the same.
We are making a change to how administrators can manage who has access to your company’s support cases, and how users can request access changes -- making things simpler and more intuitive.
If needed, users will be able to request access to IBM Customer Numbers (ICNs) from the Profile menu, enabling them to access cases associated with those ICNs once access is granted. They can also monitor the status of their access requests.
Administrators (those who can manage access to their company’s accounts) will have a dashboard to easily view all user requests. The dashboard will be located under the user profile option in the top right-hand corner of the community; and the option will only appear if a user has Administrator designation on at least one ICN.
If a user is not registered and clicks a function that requires proper registration, the Support site will walk the user through the access request process step-by-step. Once an access request is submitted, it will go to an administrator for approval. In addition to being viewable from the dashboard, Administrators will be notified approvals are waiting when they sign in to the Support site and they’ll also receive an email when access requests are waiting for action.
In the Profile menu (located in the top right-hand corner of the support site ) a user and/or administrator can view a list of all their access–related requests through two menu items:
1) Administrator – Dashboard where all pending support requests are managed, and an administrator can see and act on all active users and their associated customer numbers.
2) Support access – Users can monitor their requests and see all the customer numbers they have access to.
This change will take place soon, and videos demonstrating the functionality will be posted a week prior, so we request you bookmark this page for easy reference.
We are in the process of transforming your support experience and moving from Service Request to a new Support site. Until we have completed this migration, you will need to facilitate user access for some products via Service Request, and for others via this site. We apologize for the inconvenience. Currently, Hardware, IBM System i and most IBM Z software products are using Service Request and manage user access there. Most other IBM Software has been migrated to the new Support site and will manage user access through the process described above. You may find it helpful to bookmark both sites.
Thank You
_____
Paul Steinmetz
IBM i Systems Administrator
Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071
610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home
psteinmetz@xxxxxxxxxx
http://www.pencor.com/
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