Re: iACS dropouts

Just hoping there is a simple resolution.

A user at a remote site recently received a replacement PC and we installed
iACS for 5250 access to IBMi running V7R3.

This is the only user at the site with iACS - five other users have Client
Access for Windows.

The user with iACS is the ONLY user experiencing drop outs.

The user will leave the 5250 session for a few minutes or more and come
back to a signon screen.

The option for keepalives has been ticked.

I opened a PMR with IBM and supplied comms traces from the IBMi and iACS
traces from the PC.

As this is a remote site we are using NAT which means all connections from
that site have the same source IP address and IBM is saying that they can't
interpret the trace because of this. I have suggested we can get the
source port from NETSTAT which will allow the trace to be filtered to the
required connection and have not received a reply to this.

Has anyone else experienced this situation and been able to resolve ?

Thank you for any suggestions.




Don Brown

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