Infoprint Server

Good Day,

I am having issues while sending PDF attachments using Infoprint Server. Until several months ago we had our own internal email server and the process worked quite well. Then we switched to a cloud based email server and many of the spool entries are getting put on hold, and in many cases the writer is stopped. When the specific entry is put on hold, an email is generated by the system and sent to the admin mailbox indicating the PDF could not be distributed. But the logs that I can find do not indicate a cause.

Originally I suspected that the recipient email address was just not good. But many of the entries that get put on hold will send fine when tried a second time.

So, I'm suspecting a setting in the PSF config. or other device description parameters. Maybe a timing and/or response setting. Settings that may have come into play when switching from a local email server to a cloud based one. Even when I have a valid description of the settings, I don't know enough about the technical aspects to make changes.

Granted Infoprint Server is a fairly, shall we say underappreciated piece of software, but I am not quite ready to move up to a full featured package.

Just wondering if anyone has experience with this. Thanks