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We had an application that only had 8x5 maintenance. And because their upgrade process wasn't very smooth, we started scheduling all updates and maintenance during prime shift. Kick the users off, shutdown any never-ending jobs, and run the update. And if there were issues (and there were in the early days), call 'em and get the problem fixed.
Paul E Musselman
PaulMmn@xxxxxxxxxxxxx
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-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Tommy Holden
Sent: Wednesday, February 28, 2018 10:59 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Subject: RE: Current PTF groups and SPECTRE/MELTDOWN
Unfortunately I don't have that option, if it were up to me we would have never been on this software package. Our controller (aptly named) loves it so we're stuck with the so-called support, which isn't very supportive during their 8 hr support window. The accounting folks didn't want to get the 24/7 support even though we have batch processes that use their "APIs" at night, I really can't wait until we have a batch issue with those & can't get support!
Thanks,
Tommy Holden
affiliate link:
http://amzn.to/2dEadiD
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