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  1.  Home
  2. MIDRANGE-L
  3. January 2018

Re[2]: Just curious

Unfortunately, this has been the trend since the advent of System 370. "Just run the W disk and replace what it says to." That became the "troubleshooting" that FE's at the customer level did. You had to find a Level 3 guy before they really knew anything about how the machine actually worked. Now its prevalent in z/OS support too. IBM has not been investing in its human capital for years. But the company is a shell of itself, and management seems to not have a clue. Oh I see the market reports that things are improving, but I don't see it in the field. A shame, but it does seem to be the trend. In many fields.

Doug


Doug Fuerst
Principal Consultant
BK Associates
718.921.2620 (O)
917.572.7364 (C)
doug@xxxxxxxxxxxxxxxx



------ Original Message ------
From: "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: 10-Jan-18 9:27:36 AM
Subject: RE: Just curious

Post mortem:

The service tech who changed out the power supply claimed a card needed
replacing, and the partitions had to be powered down. Of course, there were
no cards in the Austin warehouse, so one was ordered from Dallas. She left
at 5:00 at the end of her shift.

A hardware guy from Rochester called at 6:00, and said he had been reviewing
the notes on the PMR. He said that when the power supply failed, the system
had stopped recognizing the card, and a reboot would wake the systems back
up.

Bing-badda-boom, and we were functional. We saved the muckety-mucks in
"management" the $3,000 they were planning to spend on after hours support
when the card finally arrived.

And yes, several of these techs are actual contractors, not retired IBM'ers.
This latest young lady has joined the ranks of the persona non grata who
will no longer touch anything except the Wintel boxes.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim
Oberholtzer
Sent: Wednesday, January 10, 2018 7:31 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Just curious

As the older CEs retire the quality has gone down, and you may in fact have
had a CE that was not trained in the system except by watching on line
videos and taking an open book on line test. I doubt he was a contractor,
at least there are not any up here (that were not IBM employees in the first
place that retired and were brought back as contractors) but I would not be
overly surprised.


--
Jim Oberholtzer
Agile Technology Architects


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul
Nelson
Sent: Tuesday, January 09, 2018 2:36 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: Just curious

Is anybody else experiencing issues with the skill level of the IBM hardware
service techs? It seems the Austin area CE's are getting worse by the month.
We needed a power supply changed out, and were told it was hot swappable,
but when the tech showed up, all 5 partitions on the frame had to be killed.


Now, there's a code that won't go away until a card is replaced. We're not
even sure if this tech is a real IBM employee or a subcontractor.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx



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