Re: Readiness list Was: Backup media

[DrFranken <midrange@xxxxxxxxxxxx>]

Excellent point. I bring this up in my IBM I 'daily care and feeding' 
presentations as well as my Systems Management Workshops. This is 
CRITICAL when systems move - you really do want the repair engineer 
showing up where the machine actually resides! Also CRITICAL when staff 
changes. Don't leave the cell-phone number in there from the guy who 
departed in a 'less than Christmas mood' because he may be completely 
uncooperative if IBM contacts him.

I have seen both of these situations and I get at least a couple calls a 
year from local IBMers asking: "Do you know where company xxx's Power 
System is??"

Also when you do the *TEST if you get the 'This machine does not have a 
service contract' you have a problem. However since you've done this 
when there is nothing broken then you have time to correct the issue. 
Note that the issue is just as likely to be an IBM paperwork problem as 
it is an actual 'lack of contract' problem.

        - Larry "DrFranken" Bolhuis

www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.

On 12/18/2017 4:33 PM, Rob Berendt wrote:
> Annual checkup on your readiness list:
>
> WRKCNTINF
> 2. Work with local service information
> 1. Display service contact information
> Verify that contact person, email and phone number are current.
> SNDSRVRQS ACTION(*TEST)
> Make sure you get a call or email from IBM acknowledging receipt.
> I test this quarterly at Dekko.  On each lpar.
>
> IBM only sees so many characters of the contact name.  I try to abbreviate
> the lpar into the name
> Contact . . . . . . . . . :   Rob Berendt SYS1
> SYS1 is short for GDISYS1.
>
>
> Rob Berendt