Re: IBM iAccess Client Solutions - timeout error MSGSOCK007

[Glenn Gundermann <glenn.gundermann@xxxxxxxxx>]

Hi Ashley,

As I wrote Jon back a week ago on the other thread...

I found my ACS 5250 was timing out.  I opened a PMR and it turns out ACS
doesn't keep the computer active so the computer goes to sleep and the
connection is ended.
My issue was resolved by going into Control Panel > Power Options > Never
put the computer to sleep.


Yours truly,

Glenn Gundermann
Email: glenn.gundermann@xxxxxxxxx
Work: (416) 675-9200 ext. 89224
Cell: (416) 317-3144


On 7 June 2016 at 09:12, Ashley Dean Myles <adean@xxxxxxxxxxxxxxxxx> wrote:

> Greetings!
>
> I have a semi-retired sales executive that I set up with a Lenovo Windows
> 10
> laptop and the latest release of IBM iAccess Client Solutions (5250
> terminal
> session). She is connecting through a Cisco VPN and had no issues for the
> first two weeks ­ it was fast and reliable.
>
> Last week, she got an error from iAccess ³MSGSOCK007 ­ could not connect²
> and the only reference to this code was in previous posts to this list
> group. Unfortunately, that thread did not have a solution or clue to what
> this error code means. Each successive attempt to connect (even with new
> sessions with new session names) fails with the same error code. We do not
> use SSL and I have no issue connecting via other devices using VPN and
> identical session and login information.
>
>
> --
> Best regards,
>
> Ashley Dean Myles
> Chief Business Development Officer
> Bob Dean Supply, Inc.
> 2624 Hanson Street
> Fort Myers, FL 33901
> (800) 282-8378
> (239) 332-1131
> (239) 332-7746 Fax
> www.bobdeansupply.com
>
> --
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