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Is there a message on the printer?

That behavior sounds as if the printer is waiting for paper in the manual
feed.

Charles

On Thu, May 19, 2016 at 2:16 PM, Rick Mason <rmason62@xxxxxxxxx> wrote:

Hi all,
I normally do not have this issue worth HP printers. We have a new hp500
printer installed(networked) when the user prints reports from the IBM
system, she has to press the go button before the report prints. I have
played worth the drivers for the device description and the issue still
exist. Documents from Windows or email print fine
I am thinking it may be a setting on the printer but nothing is jumping out
at me.
Would anyone have a suggestion as to what to try?
Thanks in advance.
Rick
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