Re: IBM support portal and PMR page not available

Apparently using the "feedback" link on any of IBM's website pages,
And selecting the drop down that this is a question/complaint about how a
particular website is working,
and filling that out
is not an appropriate way to report that a website is not functioning
properly.

<snip>
Dear Mr. Berendt,

Thank you for contacting IBM.

We are in receipt of your e-mail regarding problem faced
with raising a service request and PMR in the IBM Web
site.

Please note that you have reached a general contact
forum.

For further assistance, please contact IBM SERV at
1800-426-7378. The hours of operation are 24 hours
and 7 days a week. A representative would be able to
assist you.

Thank you for visiting our site and contacting IBM.




Ramya L
Electronic Response Center
CALLOWN Log Number: 46206
</snip>

Of course, when I call 800 IBM SERV they refer me elsewhere.
Unless it's just "Ramya L", assigned to 46206, that's clueless.


Rob Berendt