RE: ROBOT issues

Helpsystems support has always been awesome.

Scott

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of John McKee
Sent: Tuesday, April 21, 2015 3:55 PM
To: Midrange Systems Technical Discussion
Subject: Re: ROBOT issues

I should have responded earlier.

A message from Terry had a web page. Found the contact number. Got directed to support. A very helpful and productive call (about an hour).

John McKee

On Tue, Apr 21, 2015 at 1:00 PM, Richard Schoen < Richard.Schoen@xxxxxxxxxxxxxxx> wrote:

https://urldefense.proofpoint.com/v2/url?u=http-3A__www.helpsystems.co
m&d=BQICAg&c=_2JymsjkoSdpgdT4DmA4bg&r=-518Ilz5cVhEAzb0mENLKbaCPCUJ_jWI
aTTDYAFSng4&m=iuQpbsZMZJd3_i46h-NSpH5ywvpKyFIIyxO5Q1TMdRU&s=k8hDXLom_I
fE1SOwk9NWod5ATxbZnys03Je7RO907eg&e=

Our support team should be able to help.

Regards,

Richard Schoen | Director of Document Management Technologies,
HelpSystems
T: + 1 952-486-6802
RJS Software Systems | A Division of HelpSystems
richard.schoen@xxxxxxxxxxxxxxx www.rjssoftware.com Visit me on:
Twitter | LinkedIn
------------------------------

message: 2
date: Tue, 21 Apr 2015 09:44:23 -0500
from: John McKee <jmmckee@xxxxxxxxxxxxxx>
subject: ROBOT issues

This is Robot on the remote system. Not sure anybody there knows
anything about Robot anymore.

There is a library on that system with thousands of save files. I
restored one to a different library. Six files. Looked like Robot
combined a lot of spool files. The original spool files will need to
be extracted and saved for several yers.

There are also a huge number of spool files in one output queue. We
have no idea if the spool files are the same as the save files.

No customer id information.

No idea how to contact Help Systems.

Can anybody offer any suggestions? Contact me off list if you want to.

Thanks.

John McKee

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