Re: cache batteries

[Jim Oberholtzer <midrangel@xxxxxxxxxxxxxxxxx>]

When the CE looks up the part number from the problem record, the system 
will automatically give the CE the newest part number available with all 
the revisions.  It's then up to the CE and the customer together to be 
sure the proper PTFs for a new part number are on the system.

In the case of a cache battery the odds of a PTF needed are very low but 
not zero.  A good CE always checks the PTF list to see if any of them 
are applicable to the problem he's trying to solve.

Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects


On 9/4/2013 12:51 PM, rob@xxxxxxxxx wrote:
> By the way, when you "fail" the battery using SST it does generate a
> WRKPRB entry, which only references the card.  SST's Service Action Log
> does give a part number for the battery:  CACHBAT.  A rather generic
> entry.
>
> PART      ACTION  INDICATOR   DESCRIPTION
> -------   ------  ---------   ---------------------------
> CACHBAT     SY                CACHE BATTERY PACK
> 46K4734     SY     OFF        AUXILIARY CACHE I/O ADAPTER
>
>
> PART LOCATION: U789C.001.DQD0P72-P1-C5-BATTERY
>
> So, I think this reiterates using the card for reference and not trying to
> find a part number for the battery.
>
>
> Rob Berendt
> --