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A couple more thoughts. Regarding IBM's Global Services, IBM has a choice between supplying and strengthening local business partnerships, or taking over local business partnerships.
I think IBM's biggest problem is that it has become too big. They have diversified to the point that there is too much internal competition and distrust. The officers are too far removed from from the products, employees, and customers. I can't imagine how hard it would be to manage a company of over 434,000 employees with such diversity of operations, while trying to establish a corporate identity and vision that lets people know where you stand.
Should IBM take over the local business partner role? Or supply and strengthen local business partners?
-Nathan
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