RE: IBM is trying to kill me - or wants me to kill them!

Date: Tue, 18 Sep 2012 15:25:49 -0500
Subject: IBM is trying to kill me - or wants me to kill them!
From: rondadams@xxxxxxxxx
To: midrange-l@xxxxxxxxxxxx

So, if I may vent for just a moment about our favorite vendor.
This is an example of how NOT to serve your customer.

I went looking for the latest update today to our Client Access/iSeries
Access/i Access software on the IBM site.
After logging in to the site that was re-designed a while back, I started
searching for i Access updates. Numerous times I tried searching for
iAccess, i Access iSeries Access and finding little or nothing in the line
of what I was searching for. Eventually I gave up and turned to Google
which led me to my intended target right away. A few clicks later and I'm
downloading the intended service pack.
I go to install said service pack and wind up with a dialog box that states
the following:
"An update is required to continue with this install. Refer to the
following link for details and instructions:
http://www-03.ibm.com/systems/i/software/access/windows.casp";
Firstly, the link isn't clickable nor am I able to copy and paste it. So, I
type in the link and what do I get?
"Our apologies - The page you requested cannot be displayed"

So here I sit fuming...

I've submitted the broken link to IBM for resolution, but was curious if
anybody else has encountered this and what the solution is?




--
Ron Adams
--
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