Re: Tracking PTF media

This is just one reason why I do NOT ask for physical media.

I presume you have reason for physical media rather than downloading it but I use the FTP option so that I can name the files meaningfully (i.e. http4 or hiper65) and I use the directory name to indicate the release (i.e. v7r1 v6r1).

As it was described to me many moons ago there are pieces of this process outside the iBM firewalls and inside them. Data may flow inward but almost nothing comes out. Why they can't put tracking information in there is a puzzler. Perhaps it's not yet available but a followup email containing it would work I would think. However this was what I was told.

- Larry "DrFranken" Bolhuis

On 8/22/2012 7:51 AM, rob@xxxxxxxxx wrote:

Let's say I order PTF on media and I get an email with this
PRTY = 1
COERVER = 34-STATUS
SOURCE = HSB
COERNBR = H79988353
CNTYNBR = 000
FRMNODE = BLDISDMC
FRMUSER = R370ACK
SHPDATE = 20120821210050
TEXT = Fix data will be mailed on Optical media.
TEXT = Package contained 1348 fixes with 14,030,290 Kilo-bytes of dat
TEXT = Total amount of data shipped was 5,610,771 Kilo-bytes
TEXT = Package shipped on 005 Optical volume(s)
TEXT = SDF Order# B1374236 was Shipped at 11:43:39 08/21/2012
NBRDATA = 0014

Then I want to track that order. So I go to IBM.com and at the upper
right I search on track an order and I get this
http://www.ibm.com/link/www5_software_ibm_com.html
Software fixes (PTFs)
For software fixes (PTFs)
by CCSS order number (7 characters e.g. '1234567')
by COER number (1-9 characters e.g. '123456789')
by PMR number, 11 characters e.g. 'XXXXXYYYZZZ' (XXXXX=problemnumber,
YYY=Branchoffice number, ZZZ=Country number)
E-mail: CCSS - Common Connected Service System
Telephone: 00 353 1 8155280 (support in English available 24/7)

Really? I have to call a phone number to track an order? This is for
real?

Rob Berendt