RE: Remote Viewing/Assistance products

Of all the suggestions, I didn't see any for VNC. We've used RealVNC and UltraVNC in the past. UltraVNC can even be configured to authenticate with AD, allowing only specific groups to access the machines. You mentioned the similar GoToMeeting; WebEx is another option like it. I can't answer what might work on embedded XP. I have used VNC to access a thin client that had a VNC server included.
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Sean Porterfield

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Michael Ryan
Sent: Thursday, August 16, 2012 11:48
To: PC Technical Discussion for iSeries Users; Midrange Systems Technical Discussion
Subject: Remote Viewing/Assistance products

Any recommendations on remote viewing/assistance products? I need a product that allows a support person to see the user's screen. It will usually be a 5250 session with emulation, but it would be good if it was anything on the client. And therein lies the rub...multiple different clients - OSes (Win 7, XP, embedded XP). I know of Windows Remote Assistance. I'm also thinking of things like GoToMyPC or GoToMeeting. I'd like the support person to be able to 'take over' the client session as well as view it.

Cross posted to Midrange because I need to be able to see 5250 sessions, and I understand RemoteView won't work on R71.

Vendors can contact me off-line.

Thanks!
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