RE: Pet peeve about users

Ah, I was taught the minimum charge technique a couple of decades ago by a
consultant friend. Like you, he said that, if he didn't, some of them would
nickel-and-dime him to death. I was with him in his office one weekend when
he got a call, answered it in about five minutes, and, after hanging up,
told me, "That just cost 'em $500 - but I'm not complaining."

Jerry C. Adams
IBM i Programmer/Analyst
I have opened it. - Alfred Lord Tennyson's last words. No one knows what he
was talking about.
--
A&K Wholesale
Murfreesboro, TN
615-867-5070

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of DrFranken
Sent: Friday, January 13, 2012 6:48 PM
To: Midrange Systems Technical Discussion
Subject: Re: Pet peeve about users

Lazy bones used to work for one of my customers years ago on S/36. He'd
call: "I have message RPG1234 options 1 and 3, which do I take?" These
were the first words from his mouth, not so much as a hint to what he
was doing or if it was even his job! I was his 'reference manual' and
when we started charging them a minimum charge per call he got a LOT
better at knowing when to call and when to refer to the notes we had
left for him. :-)

- Larry "DrFranken" Bolhuis

On 1/13/2012 3:16 PM, Monnier, Gary wrote:

Ah. You have Lazy Bones on staff. By this person gets around! :)

Gary Monnier


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx

[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of James Lampert

Sent: Friday, January 13, 2012 11:52 AM
To: Midrange Systems Technical Discussion
Subject: Re: Pet peeve about users

Monnier, Gary wrote:

Are these super-users, run of the mill users or members of the IT

department?

In this case, somebody sophisticated enough to be updating QuestView from

a V4-compatible 6.0 to a V6-compatible 6.1, so I would hope he/she is more
than a run-of-the-mill user.

--
JHHL
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