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Not always. I told our CFO that I wasn't used to IT reporting to a "bean
counter" when we reorganized some years ago. I think sometimes they would
rather address it directly, than just have people mumble around the water
cooler. Not really too bad though. Often it is someone it IT that says
"we'll, I really don't want to come in on a weekend and do upgrades so if
we want to drop maintenance on 'x' as a cost cutter then so be it. IOW,
they often go on IT recommendation.
If you use the product, if you apply upgrades, if you utilize the support
line instead of assuming the vendor would just suck, then you'll feel
you're getting your money's worth.
Have I dropped maintenance on a few things? Yes! Some magazines I wasn't
keeping up with (or the content degraded), ZipCity, Pentasafe (or it's nom
du jour). I tried to push ZipCity, like integrate checking city names
with zip code, etc, but no developer was biting that bait. Pentasafe, I
just never got around to implementing. Some projects I'll eventually get
to. Like the years it took me to implement brms.
Rob Berendt
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