Problems with Download Director

Hi, everyone,

I'm having a very frustrating time with Download Director. I need a cume
for my v5r3 partition (a software vendor says its required but can't be
specific about the PTF actually needed to resolve an issue), but haven't
been able to complete the download.

It prepares the order and I wait till it's ready, then select the Resume My
Pending Orders. It begins the optical image download direct to the system
and runs fine until after it says it has completed 5 of 6 files. Then the
estimated time remaining just starts going UP along with the elapsed time.
I've let it run for over 24 hours with no actual advance in completion
percentage.

First of all, I'm not sure why it says 6 files being downloaded when the
actual files listed by the Download Director are 13. Then, no matter the
format I instruct it to download (optical image to system, ftp files to my
PC, etc), it fails. I've tried Mozilla Firefox and Internet Explorer, two
different partitions, and over three days have nothing to show for it as it
seems to fail at the same approximate depth into the download. By the way,
the Download Director is described as being restartable should the download
fail. I have seen nothing to allow that.

The only option I think I have left is to order the CDs to be created and
mailed to me.

Has anyone else ever encountered this type of issue with Download Director?
Anything I haven't thought of?

Thanks for all suggestions.

Tom Garvey