RE: HP 9050dn printer: no printout but IBM i sees no problem

On Wed, 2010-03-03 at 18:41 -0800, Chris Bipes wrote:

Verify the IP address on the printer and configuration.

Ah. I was assuming that just because the data light on the printer
flashed and the operatore panel said "processing job" ... Well, we all
know what "assume" spells.

Make sure you can ping the printer from the iSeries.

Ping failed to both the bad printer and its mate which is working. Do
you know if there is something in the printer configuration to enable
ping responses? I shall look into the configuration options.

End the writer, vary off the device, reboot the printer, vary on the device, start the writer.

Ah, again. The i has IPL'd and I rebooted the printer today, but that's
not quite the same thing as doing the steps in this sequence, is it?

Take some simple print out from some other printer and see if it will print on the iSeries.

I believe the 9000 series supports up to 10 logical printers. I use 9101 for the iSeries and let the network use the standard of port 9100.

That sounds interesting. If I can even provoke an error message, it
might help.

Thanks,
Terry.

You may have to Web to the printer and change the settings for the virtual printer to match the primary port.

Christopher Bipes
Information Services Director
CrossCheck, Inc.

________________________________

From: midrange-l-bounces@xxxxxxxxxxxx on behalf of Terrence Enger
Sent: Wed 3/3/2010 4:48 PM
To: midrange-l@xxxxxxxxxxxx
Subject: HP 9050dn printer: no printout but IBM i sees no problem



Greetings,

I have a HP 9050dn printer defined as a LAN printer with device type
*IPDS. Since a paper jam on Sunday evening, the i shows everything
going normally: spool file status advances through PND to WRT to SAV or
FIN. On the printer, the data light flashes and the front panel says
"Processing job". This is completely normal. My teensy weeny little
problem is that the printer does not actually produce a printout.

A couple of years ago, users on the same IBM i reported the same problem
with another HP 9050dn, but the problem was intermittent to the extent
that I was reluctant to believe that it was happening. The current
problem seems to be solid, even after both the i and the printer have
been rebooted.

Just to make the situation interesting, the printer prints normally from
Windows applications.

My customer has, alas, cancelled IBM software maintenance, so the best
course of action is not available to me, and I am coming to this list.

All suggestions welcome.