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  2. MIDRANGE-L
  3. October 2009

Re: Call center application

Paul E. Fenstermacher wrote:
We need an application that will use a phone number from a phone switch
to get customer data and display it on the screen while the operator is
talking with the customer. I'm thinking that CallPath 400 is similar to
what we need but would like some other options/opinions. Thanks.

Paul,

Do you just need the screen pop or telephony stuff also?

If you need both, I used a product called Connects from Castel Inc. (http://www.castel.com/) for years and was very happy with it.

Glenn

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