CWBLM0011 Error Message with Client Access Data Transfer

Suddenly we are getting this error. We've made no changes that I know of, excepting one. The person doing the task changed jobs, and so his profile has been disabled.
We've tried using Operations Navigator to drag & drop the file to the PC desktop and it doesn't do that however we can view the data easily.
We've tried Client Access data transfer and that gives us the CWBLM0011 message.

Any ideas?

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